The concierge
Someone is
always up.
Members reach their concierge from inside TravelOS — one thread that follows the journey from first thought to the flight home. Everyone else can simply start here.
Tell us what you're
imagining.
A place, a feeling, an occasion, a date that matters. A travel designer reads every enquiry personally — no forms with twelve dropdowns, no reply written by a queue.
Questions, answered
The things people
ask us first.
How do I begin a journey with TRIPN?
Browse the itinerary library or simply tell us what you're imagining — through the planner, the form on this page, WhatsApp, or a call. A travel designer reads every enquiry personally and comes back with a considered first thought, not a brochure.
Can I customise or personalise my itinerary?
Always — it's the whole point of the house. Every itinerary, including the ones in the library, is a starting sketch. Dates, pace, hotels, dining and days are reshaped around you, your people and your Travel DNA.
What is included in a journey?
Each proposal states its inclusions precisely — typically accommodation, private transfers, experiences and some meals as specified. Nothing is vague at the point of confirmation; your invoice mirrors the proposal line by line.
Are flights included?
Flights are typically arranged alongside the journey rather than bundled into it. Our air desk finds the right cabins and routings, holds options where possible, and nothing is ticketed until you approve it.
Do you offer travel insurance?
We don't sell insurance directly, but we strongly recommend cover for medical emergencies and cancellation — and we'll happily review a policy's fit for your specific journey before you buy it.
What if I need to change a booking?
Plans should serve you, not the other way round. Tell your concierge; you'll have revised options and any fare or rate implications laid out clearly before anything changes.
What payment methods do you accept?
Bank transfer, credit and debit cards, and UPI. Invoices live in your Travel Wallet with secure settlement links — the house never asks for card details over email or chat.
What if I need help during my trip?
Every journey travels with its own line, answered by someone who knows your file — plus the concierge thread in your TravelOS. Humans are on from 07:00 to 23:00 IST, and en-route emergencies are answered around the clock.
What makes TRIPN experiences different?
Judgement and relationships. We design fewer journeys with more care — private access earned over years, itineraries with room to breathe, and a team that stays with the journey from first thought to the flight home.